Terms & Conditions 

The following goods cannot be returned for credit under any circumstances:

(a)         any merchandise specially cut to length;

(b)        any goods specially made, coated or otherwise treated or purchased for the Customer;

(c)         any goods damaged or altered in any way by the Customer.

BAT shall not be liable in any circumstances for any:

(a)         defects or damages caused in whole or in part by misuse, abuse, neglect, improper installation, repair or alteration (other than by BAT) or accident;

(b)        any transport installation removal, labour or other costs;

(c)        Technical advice or assistance given or rendered by it to the customer or not in connection with the manufacture construction or supply of goods for or to the customer.

(d)   No freight charges for return of goods under the Customer’s volition shall be acceptable by the Company unless authorised by BAT

Goods returned for credit will be subject to restocking charges and will be accepted only if received in original condition.  A restocking charge to be determined by BAT will be applied on goods sent back for credit or exchange.

All claims must refer to the official invoice number and date and state the reason for the claim.